Returns & Exchanges
Due to the perishable nature of our premium chocolate products, we are unable to accept returns; however, we are committed to ensuring your satisfaction if an order arrives damaged or incorrect.
Inspect Your Delivery
Carefully examine your chocolate upon arrival to ensure it has not been affected by temperature or shipping stress.
Contact Customer Support
If your order is damaged or incorrect, email our support team within 48 hours of delivery with your order number and photo documentation.
Quality Assessment
Our Valrhona pastry experts will review your claim to determine if a replacement or credit is necessary based on product integrity.
Resolution Process
Approved claims for damaged goods will result in a complimentary replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing